Patient Safety

Eisenhower is committed to delivering the highest quality and safest care to all of our patients every day. We strive to provide personalized care for each patient.

We thank you for partnering with us to make sure you have a safe and positive experience while receiving world-class medical care. The following information is a guideline for how you can stay involved in your care and help us to keep you safe:

Ask Questions While Receiving Care At Our Health Care Facilities

• Ask for an interpreter if English is not your primary language, or you are deaf or hearing impaired.
• Feel free to talk to your doctor and nurse about any concerns. We welcome your questions.
• If you think of questions, write the questions down that you forgot to ask a doctor or nurse, so that you can ask them at a later time.

Stay Involved in Your Care

• Ask your doctor and nurse about your treatment plan. Make sure that you understand and agree with that plan.
• Ask a family member or friend to listen with you when a diagnosis, treatment plan, test results, or discharge plans are explained.
• Know how to use your medical equipment or ask for assistance, if needed.

Identify Yourself and Your Health Care Team

• Check the information on your patient identification bracelet to make sure that your name and date of birth are accurate.
• Wear you patient identification bracelet at all times. If your bracelet comes off, ask someone to get you a new one.
• Make sure Eisenhower staff asks you for your full name and date of birth before any procedure or test.
• All Eisenhower employees wear an identification badge while on duty. If you are not sure who someone is or what their role is, please ask.

Preparing for Discharge:

• Make sure you fully understand your discharge instructions including, your medication list and information about a follow-up visits. Be sure you are given contact information including a phone number to call if you have questions.

National patient Safety Goals

We actively work to implement National Patient Safety Goals (The Joint Commission) which focus on the following areas:

• Correct patient identification using two patient identifiers for medication administration, blood transfusions and other procedures
• Improvement in staff communication
• Medication safety
• Alarms safety
• Prevention of infection
• Identification of patient safety risks
• Prevention of mistakes in surgery