Patient Safety

Eisenhower is committed to delivering the highest quality and safest care to all of our patients every day. We strive to provide personalized care for each patient. We thank you for partnering with us to make sure you have a safe and positive experience while receiving world-class medical care.

National Performance Goals

We actively work to implement the following Joint Commission National Performance Goals to ensure patient and staff safety:

• Goal 1: The hospital ensures that the correct patient receives the correct care at the correct time.
• Goal 2: The governing body and leadership team foster a culture of safety.
• Goal 3: The hospital has an emergency management program.
• Goal 4: The hospital prioritizes excellent health outcomes for all.
• Goal 5: The hospital prioritizes infection prevention and control.
• Goal 6: The hospital prioritizes pain management and safe prescribing practices.
• Goal 7: The hospital respects the patient’s right to safe, informed care.
• Goal 8: The hospital reduces the risk for suicide.
• Goal 9: The hospital develops and implements safe transplant practices.
• Goal 10: The hospital performs waived testing in a safe and consistent manner.
• Goal 11: The hospital maintains workplace and patient safety.
• Goal 12: The hospital is staffed to meet the needs of the patients it serves, and staff are competent to provide safe, quality care.
• Goal 13: The hospital safely performs imaging services.
• Goal 14: The hospital has a medication management program that focuses on safety.

For more detailed information on the National Performance Goals, please see here.

Patient Safety Tips and Recommendations

The following information is a guideline for how you can stay involved in your care and help us to keep you safe:

Ask Questions While Receiving Care

• Ask for an interpreter if English is not your primary language, or you are deaf or hearing impaired.
• Feel free to talk to your doctor and nurse about any concerns. We welcome your questions.
• If you think of questions you forgot to ask, write the questions down so that you can ask a doctor or nurse at a later time.

Stay Involved in Your Care

• Ask your doctor and nurse about your treatment plan. Make sure that you understand and agree with that plan.
• Ask a family member or friend to listen with you when a diagnosis, treatment plan, test results, or discharge plans are explained.
• Know how to use your medical equipment or ask for assistance, if needed.

Identify Yourself and Your Health Care Team

• Check the information on your patient identification bracelet to make sure that your name and date of birth are accurate.
• Wear your patient identification bracelet at all times. If your bracelet comes off, ask someone to get you a new one.
• Make sure Eisenhower staff asks you for your full name and date of birth before any procedure or test.
• All Eisenhower employees wear an identification badge while on duty. If you are not sure who someone is or what their role is, please ask.

Preparing for Discharge:

• Make sure you fully understand your discharge instructions including, your medication list and information about a follow-up visits. Be sure you are given contact information including a phone number to call if you have questions.